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We hired Excel painting for the entire interior of our home, and had an awesome experience from start to finish. Welmer and his team were highly skilled, experienced, fast, efficient and super pro. Everything happened to spec, on time and budget. They did a fantastic job and our house looks beautiful. I'm going to miss them being in our house next week :) Highest recommendation.
My friend already posted about this, but the incident is so outrageous it deserves two postings. On a lovely Sunday afternoon, we were out on a walk and waiting, patiently, on 65th and 1st for the east-west traffic to stop and allow us to cross. When the eastbound traffic was clear, a car heading west stopped to let us cross. Behind this law-abiding driver, heading west, was the Excel Home Painting van. The Excel driver immediately started honking at the car in front of him--you know, the one that stopped to allow pedestrians to cross--and then screaming and cursing at us, including calling us "f**king bitches and whores." Why? Because we were crossing the street. Really? Yes, really. Would you want someone who behaves like this in your home? Would you want to pay a company that hires someone like this? I hope not. Would you continue to employ someone who behaves like this? I hope not. There are plenty of good painters out there.
"Modern paints dry too quickly, and are difficult to brush out," says Dixon, who uses paint additives, such as Floetrol for latex paints and Penetrol for alkyds. "Adding a few ounces per gallon slows drying time and makes the paint more workable," he says. Another problem is bridging. "Latex paints form a skin," says Dixon. "Removing painted tape can tear the skin, resulting in a ragged rather than a sharp line." Lastly, taping takes time. "Learning how to cut in with a brush takes practice, but if you can do it, you'll leave most tapers in the dust," Dixon says. (Cutting in is painting just the surface you want, not the surface adjacent to it — for example, where a wall meets the ceiling.) Although there are mildewcide additives, our pros prefer using bathroom and kitchen paints that have built-in mildew fighters. "These paints will prevent mildew from forming, but they won't kill mildew that's already there," Dixon points out. Because leftover mold spores can live beneath the paint and eventually work their way through to the surface, you should also prep bath and kitchen surfaces. First, wash down the walls with a bleach solution (3/4 cup of bleach per gallon of water) then seal with a stain-blocking primer, such as Zinsser's Bulls Eye 1-2-3 or Kilz's Total One.
I disagree with your criteria to hire a painter. A prompt returned call is nice but does not indicate the quality or fairness of the painter. As far as a written estimate, that should be more of a qualifier for the bid versus an evaluation criterion. I'm not sure one would have favorable results by hiring a painter on this basis. As far as the bidding process, change orders should ONLY be used if the customer requests additional scope (PMP 101). Angie's list should consider asking reviewers if/how much they were told to pay compared with the estimate. Unfortunately, there are a lot of contractors that are unethical and need to be accountable.
I used this company back in around 2006-8, three different projects, interior work. Very professional, quality work and very clean. Never disappointed. What really stood out was the professionalism of this company, especially Ryan. Several years after the work was done, I needed to paint a large spot on my wall that was previously painted by Ryan's company. I couldn't find the paint color that was used. I contacted Ryan for the information, within less than an hour he sent me via email the exact paint used and it's color formula. Again, Ryan is the ultimate professional and provides the best customer service I've ever experienced. I used to do construction with my father as a teenager, I know quality work and I know and see when details are addressed in this companies workmanship. I hIghly recommend this company without any hesitation!
Over time, even the best paint job needs a new coat. Old paint peels and fades and those colors that were all the rage ten years ago can start to look a bit dated. With your busy schedule, you've got no time to pick up a paintbrush, and you've just remembered that your in-laws are in town for dinner next week! We hear stories like this all the time, and our reply is always the same: don't panic! Book a painting professional through the Handy platform. Wall painting shouldn’t be stressful and when you use the Handy platform, it won’t be.
We got 4 quotes from various businesses. Excel Home Painting came in middle of the road and we picked them because of their professional approach - and we are now very happy with the outcome! Great job from start to finish - on time; friendly staff and offered suggestions. We had the exterior of our house painted and just got in before the weather turned nasty!
OF the different type of customers there are at least two: cheap charley's and people who want great results. I agree the need for wall repair is critical to the end results. Most critical is for the customer to be told ahead that the walls are going to need exactly what is needed. This means the contractor must look, touch, examine the walls for defects and needed work. I've been a building manager for 40 years and seen a few paint jobs. Typically a contractor does a lot of talking about how expert he is, but the guys who walk through with note pads, iPads, examine, measure, point things out, explain and recommend are the ones I will deal with. It confirms if they know what the business. Nobody likes the workers to show up and when you talk about the job they're going to do they know nothing but they we were told to be here. Their boss who bid the job doesn't supervise - a big no no around here. Nobody likes surprises or worse, at the end of a job that's not right getting a bunch of little kid excuses. Contractors that do not like the customer to be around looking at the progress don't get the job.