Upon first impression they were amazing and gave a great quote to paint my house in Pacific Palisades.  We settled on a start date of December 3rd.  The date came and went and they did not show up.  I had to follow up with them and they said they would come the first week of January.  I have put two calls into them today and they have not returned my call.
After painting the ceiling, work from the top down: Start with the crown molding, then do the walls and then paint the casement molding around the windows and doors. Do baseboard molding last. "Painting the baseboards last keeps dust and grit from traveling off the floor, onto the brush and then up onto the freshly painted casements," explains Weeks.
They did not come back a 3rd time.  We didn't have time to waste we had carpet installation coming, staging appointments, etc.  They said they will address the situation if a problem came up with selling it.  Well, the staging of the townhouse hid the mess nicely with carpets, so now that the townhouse is sold and has new owners, I guess it's not our problem anymore...I feel bad tho.
A professional paint crew will have the right tools for the job. Quality tools can make a difference in paint application and bear noticeable results. If you are only painting one room or do not plan to paint any additional areas of your home, it might not be wise to invest in tools that will only be used once. Professional painters will also have enough drop cloths and other protective equipment to ensure the area is kept clean.
I did go with the highest bidder and it did not matter. They did a shoddy job and threatened to take me to court when I pointed out mistakes that they made based on their work standards stated on the quote. I have not paid them yet, just filed a complaint with the BBB. No money down asked, no contract signed. The boss stated I have to high of expectations just because I live in a 121 year old house!
We hired Excel painting for the entire interior of our home, and had an awesome experience from start to finish.  Welmer and his team were highly skilled, experienced, fast, efficient and super pro.  Everything happened to spec, on time and budget.  They did a fantastic job and our house looks beautiful.  I'm going to miss them being in our house next week :)  Highest recommendation.
I wish I could give 10 stars. I can't say enough good things about this company, but I will try to keep it short and sweet so that everyone will read it :) The service was top notch from the estimate to close. Estimate: Short and sweet, but HIGHLY accurate. We wanted to use our own paint as there was a particular no VOC kind I wanted to use, and this was never an issue for them. They knew exactly how much we needed for the job based on the specs from the website of the company we were ordering it from, so we could order it without issue. The estimate was right inline with two other companies we received quotes from. Customer Service/Scheduling: I ended up being admitted to the hospital about a week or so after we decided to go with Excel, with pregnancy related complications. When they reached out to me as a reminder for the deposit, I explained my situation, and asked for a little more time to see if we could even proceed. Without hesitation, they said this was not an issue. This company cares about the people they are working with, not filling up every single day with a job. We also went back and forth. At first we cancelled, and then we asked for the dates back, and they were so accommodating. The job: It was estimated as a two day job, but they finished in one which immensely helped our situation. I personally haven't seen it yet, but husband say they did an EXCELLENT job. All around, I have never worked with a better company.
When the workers came they took care of all the stuff I'd seen other reviewers mention, removing old phone lines, some stucco work, but one thing I didn't expect is that one of my awnings had some dry rot that I'd planned to get fixed. There was slight language barrier but the workers took it into their own hands to saw off and repair the awning before painting it. Wow!
5 Pricing. James Lee Painting's pricing was just a notch below the highest bid, but I have to say it was very well worth it, as the attention to detail was excellent, they did some extra work that was not part of the initial quote and they obviously took pride in what they do. At the end of the project, Andrew walked through with me to make sure I was happy with the results, making sure any tiny little touch ups that needed to be done were made.
In some cases, professional painters may include additional charges for specialized equipment that homeowners can't purchase on their own. Because professionals have licenses and access to such equipment, it's simpler to let them get those themselves. But providing some of the smaller equipment and extras directly really can help to cut down on the total cost of your project.

I disagree with your criteria to hire a painter. A prompt returned call is nice but does not indicate the quality or fairness of the painter. As far as a written estimate, that should be more of a qualifier for the bid versus an evaluation criterion. I'm not sure one would have favorable results by hiring a painter on this basis. As far as the bidding process, change orders should ONLY be used if the customer requests additional scope (PMP 101). Angie's list should consider asking reviewers if/how much they were told to pay compared with the estimate. Unfortunately, there are a lot of contractors that are unethical and need to be accountable.
Back to the article. You can add water to all latex based paints / thinner to oil based paint. The tinting base has absolutely nothing to do with it. Say you are working outside and throughout the day you have to add a little water to keep the same consistency. If somebody really tried to add 20% to 50% water they no longer would be painting they'd be performing a whitewash or pickle finish.
Here is where this affects you as a consumer. You select a painter with a contract that says 2 coats, $500 down. You give the company the deposit and pick your colors a couple of days before the project starts. The painter goes to the store with your colors and figures out they are deep base. He (or she) not only needs to charge you more for the paint, but he also needs to charge you for a dark gray primer coat. Ninety nine percent of the time that primer coat is going to be really, really expensive since you already gave a deposit.

One of the most popular painting applications in the industry, ColorSnap suggests colors that will work in at your job site. Simply take a picture of the room, entryway or whatever else, and the software will find up to eight colors that will create a beautiful space. In addition, the program will suggest coordinating colors and help you locate the nearest Sherwin-Williams store.
Primers aren't just diluted paint. They're formulated to establish a solid, even base, seal stains and ensure that the topcoats of paint go on smoothly and bond securely to the surface. "Most homeowners use latex primers, but the pros stick to alcohol and alkyd primers because they'll cover almost anything," says John Weeks, of John the Painter in Mobile, Alabama. Primer can affect the appearance of the topcoat. "It's okay to spot-prime the ceilings but not the walls, because primed spots will show," adds Span.
In England, little is known of the trade and its structures before the late 13th century, at which paint guilds began to form, amongst them the Painters Company and the Stainers Company. These two guilds eventually merged with the consent of the Lord Mayor of the City of London in 1502, forming the Worshipful Company of Painter-Stainers. The guild standardised the craft and acted as a protector of the trade secrets. In 1599, the guild asked Parliament for protection, which was eventually granted in a bill of 1606, which granted the trade protection from outside competition such as plasterers.[2]
Using the right software makes your job much easier and helps you get the best possible results. You can easily find the right paint combinations to please your client and quickly order the paint from a nearby store. A good field service management application, such as mHelpDesk, allows all departments of your business to smoothly coordinate their efforts, eliminating wasted time and producing happy customers.
I managed commercial construction projects for many years, have built and remodeled several properties, and never once have I encountered any of these scams. The tone of this article is deeply troubling. The author seems to be saying that ALL painting contractors are inherently dishonest, and that has not been my experience. The underlying advice here is sound: get it all in writing and cover as many contingencies as possible--so pointing out potential pitfalls like coat coverage is helpful. But do that in the spirit of clear communication of expectations, not with the expectation that the person you are hiring will try to cheat you at every turn. Not every contractor takes outrageous advantage of change orders; not every contractor will sneak past necessary preparation and/or repairs. Contractors of all sorts get a bad rap as it is; reinforcing a stereotype with articles written from this point of view just seems unproductive.

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This was very helpful. I wonder if i would really follow through and check to see if my painter was cheating me. I used a painter I found on Angie's List. This was 5 years ago. He did a great job. I know he did patching only for about a day and a half. We decided on the kind of paint before he started. that is what he used. I don't know if I could stay on top of him and watch him open every can of paint.
The easiest way to choose a color scheme is to look through color catalogues or at paint samples. Most hardware stores and paint depots keep catalogs handy for customers to take home. Painters should take their time looking at the spaces in these catalogs and comparing colors to their existing floors, carpets, curtains, blinds, furniture and decorations. It’s important to look at fabric and upholstery first and then look at the other aspects to see if they coordinate with your color choices. Consider the prominent color in this coordination for the walls.
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