David was great. Super communicative and responsive about the schedule and what was happening. I was also having a few windows installed and they were super great about adjusting their effort to work around the window people. And Josh and Garcia - I can't say enough about those guys. Josh walked around with me on the first day, going over what was happening and making sure I understood the scope of work. Anytime anything came up, he chatted with me about to make sure I was in the loop. The job site was always tidy and the place was really clean when they left. They were both friendly, courteous, and professional. And I think my four month old puppy would have been happy to go home with Josh. That ungrateful little monkey! (The puppy, not Josh).

I agree with you Richard, as a painting contractor for very many years, people are always looking to get more and more out of you. I had to give an estimate to a lady a few weeks ago who had more stuff around her home than a thrift store including heavy furniture, stuff all over the floor and junk everywhere. I knew if I accepted the job id be a furniture mover and cleaner. I also agree this article makes it seem like the contractor is out to rip off the customers. Fact is I always leave doing more work than agreed upon. It doesn't bother me since the customer is always satisfied. Just saying


WE met with 3 different painting companies before we met James Lee and when we did we knew we wanted him to work on our project. We had only planned to paint the trim on our house and James did not try to talk us into any additional work, though after our initial meeting, we decided to paint the entire exterior of our home. I base my review on the following criteria for which I will give 5 stars in each category.
James' crew with Housepainting Inc. did an excellent job painting and updating my new home. They arrived earlier than scheduled on both days and finished their work in less than the two days promised. The crew were totally professional and thorough. A pleasant and excellent job all around!! I have already recommended Housepainting Inc. to several of my friends.
Graco electric airless sprayers have long been the choice of professional contractors who demand reliability and durability. All Graco sprayers are designed, built and factory-tested in the United States of America — using the highest-quality parts and backed by the industry’s leading warranty. You can be sure your money is going toward the best professional airless sprayer you can purchase.
Primers aren't just diluted paint. They're formulated to establish a solid, even base, seal stains and ensure that the topcoats of paint go on smoothly and bond securely to the surface. "Most homeowners use latex primers, but the pros stick to alcohol and alkyd primers because they'll cover almost anything," says John Weeks, of John the Painter in Mobile, Alabama. Primer can affect the appearance of the topcoat. "It's okay to spot-prime the ceilings but not the walls, because primed spots will show," adds Span.
Remember: You want to get the highest quality paint your budget will allow to ensure its lasting beauty. You'll also need painting supplies like primer, brushes, rollers and painter's tape. A professional will have these items on-hand. According to statistics, paint and other supplies account for about 15 percent of a professional painter's total cost; labor will factor into 85 percent of their charges.

So sad that Angie's List requires the contractor be notified!! They have lost me as a client. If I'm dissatisfied and want to give an "F" rating (question/workers...I SHOULD NOT be intimidated into passing up an opportunity to explain my experience! There is NO WAY my contractor got an Aplus rating from over five hundred people....so someone was lying....yet I can't report that without the contractor knowing it? REALLY?
“Joining PDCA and working towards our accreditation has been hands down one of the best things we've done to help grow our business and ensure we're doing things right. It has been invaluable to be part of a group who is striving for excellence just like we are, and as a new painting business being able to connect and learn from others has been incredible. “

I hired this person because he was listed on Angie's List. This man claimed he took and passed his contractor's license test after he signed me up for a project (Feb.) that included fixing cracks, painting, repairing a gate, installing a screen door, etc. He said he would charge me the original "handyman" prices. He postponed the start date, brought one worker who fixed a few cracks, repainted the gate terribly, but ruined a dining room ceiling when his worker used silicone in a tube instead of the expansion tape, spray ceiling covering, and paint I had purchased saying this silicone was "better". Then they said they would have to paint the whole ceiling and charge extra. They left holes in the walls and did a sloppy paint job in several places. I just paid them to get them out of my home as I felt intimidated as a senior citizen who is handicapped. I will try to have the main guy come back when I let him know what I need redone. Don't know if he will come back without charging me more.
We are committed to bringing you a beautiful Color World quality paint job or other service that is clean, on time, and on budget. Our experienced professionals often complete gutter installation at the same time as exterior painting, repainting the area behind the old gutters before installing the new ones. We provide the services you need to maintain several areas of your exterior and interior, going above and beyond what other companies in our industry have to offer.
Inspect the surface area for holes, cracks or other problems and apply acrylic caulk to fill them in. Use a putty knife to smooth out the caulk and remove any excess to prevent bumps. For particularly thin or narrow crevices, you may have to use your finger to smooth out the caulk. Caulk contracts and shrinks, so apply a second layer once it's dried.
Not only do I agree with what you are saying; but, I will not use Angie's List for referrals again. Their "A" rated painter did some of the exact things they are now warning against; however, they are still rated "A". I sent in a review and it took eight weeks to post it. They allowed the contractor to lie about what happened as a response. I had proof and photos. Angie's List is a scam; instead ask neighbors and friends for referrals!
We got 4 quotes from various businesses. Excel Home Painting came in middle of the road and we picked them because of their professional approach - and we are now very happy with the outcome! Great job from start to finish - on time; friendly staff and offered suggestions. We had the exterior of our house painted and just got in before the weather turned nasty! We would highly recommend Excel Home Painting! Cheers! Linda
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It has the potential to be a good segment, but assuming all of the 'nightmares' might not be super obvious, I think instead of just laughing at pictures and making snarky comments, it would be helpful if they pointed out what exactly is wrong, why it's wrong, and what would be involved in remediating such a problem.With a home inspection as part of a real estate transactions, buyers are often faced with a decision of what to do with the information from the inspection- ex. do we walk away, asked for it to be fixed, just accept it, etc. So having the guys give that sort of context to the pictures would be helpful as well For example in the second photo with the little step, that might be really simple and cheap to fix, or maybe it requires a whole new porch be poured. Explaining that would make this so much better vs just snarking at the photo

Some proposals simply say to paint the walls and ceiling and never specify the number of coats to be applied. If the colors are similar enough, it's possible to get away with one coat of paint and not discount your pricing. No matter how hard you try, tiny, pin-sized air holes will pop exposing the original walls. This may not bother you if you can't notice it, but principally speaking you should have paid your painter less for the work.


IF the average cost is $1700 to paint an interior, then that means the cost of paint is approx. $200 (12% of the job).  Or better said 5 gallons of paint (if the average cost is $40 retail).  The average room takes 1.5 gallons which will cover 3 average rooms.  Doesn't sound to average to anyone with knowledge of this industry or a average house.  You are misleading consumers and should do a better job in your research.  No wonder so pay people think prices to get work done by professionals is high.  Its not high, its actually average which is more like $3700.
Customer Service/Scheduling: I ended up being admitted to the hospital about a week or so after we decided to go with Excel, with pregnancy related complications. When they reached out to me as a reminder for the deposit, I explained my situation, and asked for a little more time to see if we could even proceed. Without hesitation, they said this was not an issue. This company cares about the people they are working with, not filling up every single day with a job. We also went back and forth. At first we cancelled, and then we asked for the dates back, and they were so accommodating.

It has the potential to be a good segment, but assuming all of the 'nightmares' might not be super obvious, I think instead of just laughing at pictures and making snarky comments, it would be helpful if they pointed out what exactly is wrong, why it's wrong, and what would be involved in remediating such a problem.With a home inspection as part of a real estate transactions, buyers are often faced with a decision of what to do with the information from the inspection- ex. do we walk away, asked for it to be fixed, just accept it, etc. So having the guys give that sort of context to the pictures would be helpful as well For example in the second photo with the little step, that might be really simple and cheap to fix, or maybe it requires a whole new porch be poured. Explaining that would make this so much better vs just snarking at the photo
When coverage is difficult to estimate, add more rather than less when doing DIY wall painting. You can always pour the leftover back into cans. For large jobs, use the bucket and a roller screen rather than a roller tray. It’s much faster to load your roller with the screen than to use a roller pan. Simply dunk the roller into the paint bucket, then roll it along the screen until it stops dripping.
For interior paint I prefer the semi-gloss, provides a very subtle sheen and is super easy to clean -no flaking, chipping, etc. I've painted a lot, and found that Sherwin Williams Ovation paint has been the easiest to use, and provides the best coverage. I even painted my ceilings with it and WOW! I was done it no time at all, with perfect coverage.
If you hire a contractor for a painting job, you’ll want some assurances in the form of guarantees or warranties.  Knowing the importance of warranties, some companies even give unrealistically long warranties such as 10 years, 20 years or even lifetime warranties. The sad fact is that most of these companies will be out of business long before their warranties expire. So what is a realistic warranty that you can trust? Here’s what you should look for in a great warranty:
On its last day, I was listening to see how they would handle it. They brought in personalities who were friends of the station for interviews, played some popular pieces, and were set to sign off at the appointed and anointed 10 p.m. They put on a recording of Beethoven’s 9th, which for many people still holds its place as the finest piece of Western music ever composed. But what would they say afterwards? I waited to hear, and they said the classiest thing they could: nothing.
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Prices, promotions, styles, and availability may vary. Our local stores do not honor online pricing. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted.
When painting the trim, you don’t have to be neat. Just concentrate on getting a smooth finish on the wood. Don’t worry if the trim paint gets onto the walls. You’ll cover it later when painting the walls. Once the trim is completely painted and dry (at least 24 hours), tape it off (using an “easy release” painter’s tape), then paint the ceiling, then the walls.
We got 4 quotes from various businesses. Excel Home Painting came in middle of the road and we picked them because of their professional approach - and we are now very happy with the outcome! Great job from start to finish - on time; friendly staff and offered suggestions. We had the exterior of our house painted and just got in before the weather turned nasty! We would highly recommend Excel Home Painting! Cheers! Linda
I'm an architect and my firm routinely specifies interior finishes for projects so I thought I'd contribute a professional's perspective on the issue of how many coats of paint are deemed "acceptable". The fact of the matter is the average consumer usually isn't a paint expert and can't be expected to know about all the factors that impact coverage. That knowledge is considered "means and methods" and in a court of law, the responsibility lies with the painter or general contractor, not the consumer. What the consumer should be concerned about is the final result-does it look good and is it what you expected? The simplest way to communicate this to your painter is to stipule in your written agreement that the number of coats will be "as required to cover". That way all the guess work about what kind of primer, how many coats, how color affects the scope of work, etc., is removed from the consumer's responsibility and resides where it belongs-with the professional. In the contract that's why retention is always a good idea-typically 10% is withheld from payment until the job is completed to the satisfaction of the customer. Of course in return you as the customer have to be reasonable about what constitutes a completed job. Just my $.02.
They did not come back a 3rd time.  We didn't have time to waste we had carpet installation coming, staging appointments, etc.  They said they will address the situation if a problem came up with selling it.  Well, the staging of the townhouse hid the mess nicely with carpets, so now that the townhouse is sold and has new owners, I guess it's not our problem anymore...I feel bad tho.

Wow, James Lee's painters are amazing- David and his team were professional, worked incredibly fast, did not make mistakes, and even did some extra work for us free of charge. This is one of the best businesses I have ever found through yelp over the last 10+ years. We got three different bids to paint our home and James Lee's was significantly lower than our highest but also quite a bit more than our lowest (although I do believe the lowest bid painters were planning on painting much less & cutting some corners). James gave us the most professional & comprehensive bid we received, just as others have mentioned. He had a wonderful portfolio of work and I am so glad we chose his painters for our home. Apparently James Lee gets a price cut from Dunn Edwards Paint because they purchase A LOT of paint and it 100% felt like this discount was passed on to my family.
Not only do I agree with what you are saying; but, I will not use Angie's List for referrals again. Their "A" rated painter did some of the exact things they are now warning against; however, they are still rated "A". I sent in a review and it took eight weeks to post it. They allowed the contractor to lie about what happened as a response. I had proof and photos. Angie's List is a scam; instead ask neighbors and friends for referrals!
The only time it's acceptable to mix water in the paint is when you're using a deep or ultra deep base paint to reduce its stickiness, which is rare with new paint technology. Dark primary colors are composed almost entirely of tint that makes it very hard to work with without adding water. (You never use a sprayer and need to thin paint.?) If i was still in the industry I'd take the time to make a better article than this. Take this for a grain of slat. Use a reputable painter or someone you know you can trust or has been referred to you by someone you trust. I wouldn't hire anyone I had to watch like a hawk to make sure they're not screwing me.
Over the past year I have had several jobs given to 2 Angie's list recommendations and 1 not from a recommendation. They all have one thing in common, lack of sufficient and correct preparation to save time, labor, and the fact that they put a person in charge that was a cut corners type of worker. The two from Angie's list sent worker/s back to try touch up problems, but once the job is not prepared correctly in the first place any extra work is like putting a band-aid on a dirty wound.
Over time, even the best paint job needs a new coat. Old paint peels and fades and those colors that were all the rage ten years ago can start to look a bit dated. With your busy schedule, you've got no time to pick up a paintbrush, and you've just remembered that your in-laws are in town for dinner next week! We hear stories like this all the time, and our reply is always the same: don't panic! Book a painting professional through the Handy platform. Wall painting shouldn’t be stressful and when you use the Handy platform, it won’t be.
As an owners rep and former estimator for a gc i do expect to pay a reasonable deposit say 10 percent and then weekly progress payments. I am asking the painter to book his time and to do the work on my schedule. Most painting companies are not huge operations they will pay their staff weekly. For most repaints i ask for one tinted primer coat and one finish coat for 100 percent coverage. New work gets one tinted primer and two finish coats for 100 percent coverage. The cost of the paint is not really that different for colors or finish. Brands like european fine paint and C2 are more expensive than Ben Moore and sometimes more difficult to roll based on their consistency. Some home depot brands are as expensive as the Ben Moore and of equal quality others aren't. Red paints are notorious for number of coats required and special priming requirements.

Unless you like textured walls, don't paint over dust. Wash the walls with trisodium phosphate (TSP) or a mild cleaner, like Jasco's TSP No-Rinse Substitute. For smoke-stained walls, Toto uses a 50/50 solution of bleach and water. To clean a wall, use two buckets. Load up your rag or sponge from your cleaning-solution bucket, and scrub. Before redipping, rinse the sponge in a second bucket filled with clean water.
I would never suggest that one of my clients buy their own paint because A . They will pay an average of $20 to $30 more per gallon which could add up to $1,000 or more to a full repaint B. most times I'm in the paint store homeowners are kind of pushed to the foreground as they handle all the contractors in the store and C. Paint is heavy, takes up a lot of room needs to be left in it clean dry area and I hate to put a client to work when they are trying to hire me to do their job.
Graco electric airless sprayers have long been the choice of professional contractors who demand reliability and durability. All Graco sprayers are designed, built and factory-tested in the United States of America — using the highest-quality parts and backed by the industry’s leading warranty. You can be sure your money is going toward the best professional airless sprayer you can purchase.
When selecting a color scheme for the home’s exterior homeowners can choose color options that will correct flaws that they may feel exist with their home and property.  Some examples include utilizing two shades of a single color to make a home appear appropriately sized when the home may be too large or too tall.  To accomplish this effect individuals will want to place the darker tone on the upper level of the home’s exterior.  Smaller windows can appear more proportionately sized by trimming them in a lighter tone of paint.  Darker colors make a space or feature appear smaller.  The same effect can be obtained for homes positioned further away from a curb.  By using lighter tones the home will not feel camouflaged.
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