"Cutting in is an acquired skill, but it's something you can't do at all with a ratty brush," says Doherty. When cutting in on a wall, he loads his brush and spreads out the excess paint, then works the brush up to the line between wall and ceiling. A brush stroke that's too wide creates a hatband, or smooth brushed band, on the very top of the wall where it meets the ceiling. To avoid this, Dixon recommends rolling first and then cutting in with a brush. "A good roller can get within 1/2 inch of the ceiling," he says. "You'll save time by not brushing more then you have to." When painting baseboards, "a wide taping knife makes a good paint guard," says Span. "Just keep the blade clean to prevent drips from working around the edge of the knife."
Recently I had the outside of my home painted. The contractor wrote a good contract, but I failed to realize that some things were not in it. It reminds me of the car dealer who offered a good price on a new car but failed to mention that it did not include tires. My contractor failed to specify that lattice under a porch was included. So the painters did not paint it. To his credit, he did instruct them to paint it when I brought it to his attention. If I had the job to do over again I would look for an individual who came with referrals from happy customers rather than a franchise owner..
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Estimate: Short and sweet, but HIGHLY accurate. We wanted to use our own paint as there was a particular no VOC kind I wanted to use, and this was never an issue for them. They knew exactly how much we needed for the job based on the specs from the website of the company we were ordering it from, so we could order it without issue. The estimate was right inline with two other companies we received quotes from.
I've used Excel for the exterior paint job on my last two homes, and they've done a great job each time. Working with the team is easy and seamless throughout the entire process. Both homes looked fantastic when their crew was done. When the paint on our cement stairs started chipping the following winter (smooth cement stairs in a high traffic area), Excel was quick to respond and they re-painted the stairs that spring, with a textured grit, for no charge. Almost a year later and no chipping and the stairs are much safer now. They really stand by their work, which is why we continue to use them.
However, David, who works in Excel's office, really left a bad taste in our mouth for the whole project. We didn't love the color our house ended up being - a color match that Excel performed for us - and expressed as such. David was a nightmare to work with once we mentioned we had a problem. He had terribe customer service skills and repeatedly made us feel like it was our fault and that we were stupid. Painting our house was a big commitment and investment in our eyes, and he was not the least bit helpful in trying to get us to an end product we would be happy with. In fact, he succeeded in making us even more unhappy to the point that we gave up on even having Excel repaint to get us to a color we'd be happy with. A very disappointing experience.
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