Customer Service/Scheduling: I ended up being admitted to the hospital about a week or so after we decided to go with Excel, with pregnancy related complications. When they reached out to me as a reminder for the deposit, I explained my situation, and asked for a little more time to see if we could even proceed. Without hesitation, they said this was not an issue. This company cares about the people they are working with, not filling up every single day with a job. We also went back and forth. At first we cancelled, and then we asked for the dates back, and they were so accommodating.
When we checked out their work the next day we found multiple, I mean MULTIPLE, paint splatters all over the place. On the hardwood floors (had to be at least 10 paint splatters on the ground), paint on the fireplace, clumps of paint on the wall. There were several areas that needed a paint touch up that weren't. It seemed like the whole job was done by a kid. We called them and asked if they could come back and basically finish their job. We told them we will mark all the paint splatters and areas missed with blue paint tape, so when they came back they would know exactly where to look. We marked probably about 20 areas that needed attention. Sounds flawless right?
We work with homeowners, interior designers, and remodel contractors to complete interior and exterior painting projects. Our clients choose to work with us because they want quality craftsmanship and superior customer service. We operate in all areas surrounding Lake Washington (Seattle, Shoreline, Edmonds, Bothell,Redmond, Kirkland, Bellevue, Renton, and more!)
Hello, I have a sad situation to share -- a friend of mine who is a very good painter, experienced too, fell off a tall ladder that did not have "boots" on it. (I've never seen those.) Anyway, do you think he should have asked for boots before painting? Possibly it was a situation where he was shy to ask because he wanted the job... (I don't know all the details.)
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Not only do I agree with what you are saying; but, I will not use Angie's List for referrals again. Their "A" rated painter did some of the exact things they are now warning against; however, they are still rated "A". I sent in a review and it took eight weeks to post it. They allowed the contractor to lie about what happened as a response. I had proof and photos. Angie's List is a scam; instead ask neighbors and friends for referrals!
I'm hiring an interior painter and that is why I was reading this comment list. I'm concerned about your comment about Angie's List. Some of us don't have personal recommendations for tradespersons, and rely on sites like this. Are you saying that Angie's List's reviews are not complete or that they do not print some of the negative reviews? It's hard to know what to do - I have not been able to find a person who just had their paint done so I can ask him/her about the quality of the painter.
I would never suggest that one of my clients buy their own paint because A . They will pay an average of $20 to $30 more per gallon which could add up to $1,000 or more to a full repaint B. most times I'm in the paint store homeowners are kind of pushed to the foreground as they handle all the contractors in the store and C. Paint is heavy, takes up a lot of room needs to be left in it clean dry area and I hate to put a client to work when they are trying to hire me to do their job.
The perfect roller would hold a roomful of paint, leave the right amount of texture, wouldn't spray or fuzz, and would be easy to clean. Until somebody invents the ideal one, follow these tips to choose the right roller. "The longer the nap, the more paint the roller will hold, but it will also create more texture." says Dixon. "A 1/2-inch nap lamb's-wool roller holds plenty of paint without too much texture," says Dixon. "Less expensive rollers can work," says Span. "Just wash them first in dishwashing liquid to remove any stray fibers." Most of the pros we spoke with prefer 9-inch rollers over 18-inch models -- they are lighter, cheaper, and easier to use. Despite these shortcomings, Maceyunas swears by the wider roller. "The roller can do a whole wall in a few up and down strokes instead of in several dozen W and M strokes," he says.