The question, “how is your warranty program funded?” will probably get you some puzzled responses.  The fact is, most contractors have never even considered how to pay the expenses associated with warranty callbacks, and some contractors just seem to vanish when they get a warranty call.  A professional contractor will be preparing for callbacks (they will happen, even to the best contractors) by including a line item in their budget for warranty work.  Ask the question and see what kind of response you get.  Sometimes, how the question is answered is more important than the answer itself!

This is an update to my review from 2015 when they painted my 100+ year old craftsman.  Outstanding work, professional and meticulous with preparation and cleanup.  About a year and a half after the work was completed, I noticed some peeling and lifting on a shaded back corner of the house.  After some initial crossed emails, Excel re-prepped this area and repainted about 2.5 years after the initial job.  Same clean, professional work.  My neighbor also used them recently and their house looks great.  I will definitely plan on using them if I need painting services in the future.
Generally speaking, based on either personal experience or simply what you have heard, do painters have an outstanding reputation? Rightfully so – answering honestly and without elaborating, most homeowners, builders and property managers would likely say no. As a consumer that is familiar with some painter’s reputation – if you overlooked the importance of conducting extensive research by not asking qualifying questions and getting the proof – what would you say your chances are of having a bad experience? Obviously, pretty likely! Right?
Hi Donnie, Thanks for your comment! We would be happy to help you connect with a fencing pro to give you an estimate on your project. You can submit a request to our pros here: www.homeadvisor.com, browse a list of local pros here: http://www.homeadvisor.com/c.html, or send your info to [email protected] and a project advisor will reach out to assist you. –HASupport
A professional paint crew will have the right tools for the job. Quality tools can make a difference in paint application and bear noticeable results. If you are only painting one room or do not plan to paint any additional areas of your home, it might not be wise to invest in tools that will only be used once. Professional painters will also have enough drop cloths and other protective equipment to ensure the area is kept clean.

I put out a request for bids to several local house painters and quite a few seemed high. One was for over $6000 for painting the exterior of the house with putty fill as necessary, paint included. It was for him and one other guy to do the work. I said, "it's going to take you guys quite a while to get this job done" and he told me that no, they could do it in 2 days. I don't know about you but $1500 a day per painter seems more than just a bit high. I went with someone else and they had several people there for several days working like crazy and did a great job. There are too many scammers.
The walls must be properly cleaned prior to applying primer or paint. This involves using a mixture of soap and water. Nail holes, chips, cracks or other small imperfections should be filled in and evened with plaster and allowed to dry before the entire surface is lightly sanded down and wiped again. Once the wall is clean and dry, you should apply painter’s tape over surfaces you do not want painted. Be sure not to overlook ceiling corners and edges, baseboards and trims and moldings.
The graph says the average cost to paint a home interior is $1600; at the high end, $4,000. But for what size home? I'm getting estimates for painting an 1800 square foot townhome in the range of about $6500 - which includes sanding and repainting all doors, and painting all trim, walls and ceilings. What does the range above include and for how big of a home? Thanks.

OF the different type of customers there are at least two: cheap charley's and people who want great results. I agree the need for wall repair is critical to the end results. Most critical is for the customer to be told ahead that the walls are going to need exactly what is needed. This means the contractor must look, touch, examine the walls for defects and needed work. I've been a building manager for 40 years and seen a few paint jobs. Typically a contractor does a lot of talking about how expert he is, but the guys who walk through with note pads, iPads, examine, measure, point things out, explain and recommend are the ones I will deal with. It confirms if they know what the business. Nobody likes the workers to show up and when you talk about the job they're going to do they know nothing but they we were told to be here. Their boss who bid the job doesn't supervise - a big no no around here. Nobody likes surprises or worse, at the end of a job that's not right getting a bunch of little kid excuses. Contractors that do not like the customer to be around looking at the progress don't get the job.
This painter Scot never came and finished the job.  Texted me at 6:30 in the morning saying that he isn't able to do the job I gave him.  I would not recommend this painter to anyone.  I will make sure everyone I know won't use this guy.  He is the worse business owner I have ever met. I don't know how he is in business.  Be very careful of this guy Scot.  Don't trust him and don't pay him for anything for any work.

House Painting

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