This is an update to my review from 2015 when they painted my 100+ year old craftsman. Outstanding work, professional and meticulous with preparation and cleanup. About a year and a half after the work was completed, I noticed some peeling and lifting on a shaded back corner of the house. After some initial crossed emails, Excel re-prepped this area and repainted about 2.5 years after the initial job. Same clean, professional work. My neighbor also used them recently and their house looks great. I will definitely plan on using them if I need painting services in the future.
Ours was a big job. We chose to work with three colors, one of which Sang and his partner painstakingly applied to all our window trim and grids. But before the colors came the preparation. The detail and precision of their work can not be understated. Even the taping of plastic was performed with purpose, each edge a clean line. Sang inspected all phases (patching, sanding, and power washing) with great attention and after three days of intensive work, it was time for primer and paint. Sang is knowledgeable and gave us great advice on how to best use our colors. Again, he payed close attention to detail, making sure that our house looked beautiful. We are extremely pleased!
I agree with JHs. If there is no new color on it at all, just talk to the painter about it, if it was an honest mistake (which can happen very easily while painting) your painter should have no problem fixing it. However, in my years of experience, it is not unusual for 2 coats of door paint (good quality) not to cover very well at all. I once painted a red door 7 times, plus a tinted prime coat before I found the door to be a solid color.